Luxury Watch Host - Watch Company Mayfair

Join a prestigious luxury watch company based in the heart of London as a Host. As the first point of contact for clients, you will play a key role in creating an exceptional customer experience. In addition to greeting guests, you will provide essential administrative support and assist with watch sales.

Key Responsibilities:

• Customer Greeting and Concierge Service
• Warmly welcome all customers upon arrival, ensuring they feel valued and comfortable.
• Offer refreshments and guide clients to the appropriate departments based on their needs.
• Maintain a luxurious and welcoming atmosphere in the showroom, upholding the company’s high standards of customer care.

Administrative Support

• Assist the team with day-to-day administrative tasks such as scheduling appointments, handling correspondence, and maintaining client records.
• Ensure all customer information is accurately entered into the company’s database and manage follow-up communication.
• Support with the organisation of events and promotional activities, providing logistical assistance.

Sales Support

• Collaborate with the sales team to assist in watch sales, including explaining product features and ensuring clients are provided with detailed information.
• Help with product displays and ensure the showroom is presentable and stocked with high-quality materials.
• Foster long-term relationships with customers, ensuring they receive the highest level of personalized service.

Requirements:

• Experience in luxury retail or hospitality is preferred.
• Strong interpersonal and communication skills.
• Organised, with the ability to multitask and handle administrative duties efficiently.
• Passionate about luxury products and exceptional customer service.